Frequently Asked Questions
The Fig Tree Shanklin
Arrive as guests, leave as friends.
“A modern, peaceful boutique retreat for people who love calm, comfort and genuine hospitality.
With clean, spacious rooms and a relaxed atmosphere just minutes from Shanklin beach and the Old Village.”
Booking & Arrival
What are your check-in and check-out times?
Check-in is from 3 pm, and check-out is by 11 am. Early check-in or late check-out may be available—please contact Reception in advance.
How do I get the best price when I book?
Book direct at www.thefigtreeshanklin.co.uk for exclusive offers and the best rates on luxury accommodation on the Isle of Wight.
Can I change or cancel my booking?
Flexible rates can be cancelled up to 48 hours before arrival. Non-refundable offers are available at the best value.
What if I arrive late?
Late check-in is available on request. Just let us know your ferry or travel times so we can be ready to welcome you.
Do I need ID or a card on check-in?
Yes, we require government-issued photo ID and a payment card upon arrival.
Rooms & Amenities
Do all rooms have a sea view?
Our suites feature private balconies and views of the sea. Please check room details before booking.
Are the rooms non-smoking?
Yes, our boutique hotel in Shanklin is fully non-smoking.
Is Wi-Fi included?
Yes, free high-speed Wi-Fi is available throughout the hotel, perfect for guests working remotely or sharing their coastal escape in the UK.
What room amenities can I expect?
Every room includes tea and coffee facilities, A flat-screen TV, ensuite shower room,safes, hair dryers, iron and ironing board and complimentary toiletries. Suites at our boutique coastal retreat feature and extra space for lounging.
Is the hotel accessible?
Yes, there’s a lift to all floors, step-free access, and dedicated accessible rooms.
Dining & Drinks
Is breakfast included in the room rate?
Breakfast is included in all room rates. You can always add it to your stay and enjoy freshly prepared local produce each morning.
Do you serve dinner?
Currently, we offer breakfast, with plenty of nearby restaurants in Shanklin Old Village and along the seafront, perfect for exploring local dining.
Can you cater for special diets?
Yes, vegetarian, vegan, gluten-free, and allergy-friendly options are available with advance notice.
Do you have a bar?
Yes, enjoy a drink in our cosy lounge bar, a favourite spot for guests winding down after a day exploring the Isle of Wight.
Travel & Transport
Is parking available?
Yes, free onsite parking is provided for guests. For EV drivers, the nearest public charging point is on Queen’s Road, just a short walk from the hotel.
What’s the best way to reach the Isle of Wight?
We recommend ferry travel via Portsmouth, Southampton, or Lymington. Our team can help arrange discounted ferry crossings for guests staying at The Fig Tree Shanklin.
Can I leave luggage before check-in or after check-out?
Yes, we offer luggage storage for early arrivals and late departures.
Pets & Families
Are dogs allowed at The Fig Tree?
Yes, we’re a dog-friendly hotel in Shanklin. Selected rooms welcome small, well-behaved dogs for £20 per stay.
Can children stay at the hotel?
Yes, families are welcome. Travel cots and highchairs can be provided upon request.
Do you have family rooms?
Our balcony suites and select larger rooms can accommodate up to three guests comfortably.
Health & Safety
What should I do if I need medical help?
• Emergency: Dial 999 and inform Reception.
• Urgent but not life-threatening: Call NHS 111.
• Local GP: Shanklin Medical Centre, Landguard Road.
• Pharmacy: Boots, Regent Street (open daily).
What safety and hygiene measures are in place?
Guest rooms and common areas are cleaned daily with attention to high-contact surfaces.
Is the hotel secure at night?
Yes, exterior doors are locked after hours, and guests have 24-hour access with their keycard.
Local Area & Experiences
How close is the hotel to the beach?
Just a 5-minute walk from Shanklin Beach, one of the most loved coastal spots on the Isle of Wight.
What are the best local restaurants?
Pendletons, The Steamer Inn, and Fisherman’s Cottage — all within walking distance of our boutique hotel in Shanklin. Check with our customer service team for up to date recommendations.
Do you host events or retreats?
Yes, from creative writing weekends to wellness retreats, The Fig Tree is a favourite boutique coastal retreat for small groups.
Do you sell gift vouchers?
Yes, gift vouchers are available for stays, retreats, or experiences. Perfect for birthdays or anniversaries.
Do you offer spa or wellness treatments?
We don’t, there are places offering services nearby.
Can I work remotely during my stay?
Yes, rooms and lounge areas have reliable Wi-Fi, ideal for a productive stylish Isle of Wight getaway.
What makes The Fig Tree unique?
Guests say it’s the warmth of our team, the sea air, and the feeling that you “come as guests, leave as friends.
Sustainability and Local Partnerships
From low-impact cleaning products to energy-efficient heating, we’re taking steady steps toward a greener future, because small changes make a big difference.
