Your questions, answered

Use any Book Now button on this site to open our booking page, where you can see live prices and availability. You can also call us on 01983 241 010 and we will book it with you.

Yes. Our lowest prices are on our own website, not on the booking sites. Book direct for our best rate.

If you find a lower price online, tell us and we will price match where our policy allows.

Yes. Breakfast is included in every rate, served from 8am to 10am.

Yes. Come back to stay with us again and we will look after the price.

Yes. Our team can arrange discounted ferry crossings for guests who book direct. Call us or mention it when you book.

Flexible rates can be cancelled up to 48 hours before arrival. Non-refundable rates are also available. Please check the rate type when you book.

A government-issued photo ID and a payment card are needed on arrival. The rate type you choose sets when payment is taken.

Five room types, from a small double at the rear to a sea-facing suite with a balcony. See our rooms page for the full list.

Our suites face the sea. Not every room has a sea view, so please check the room page or ask us before you book.

Every room is non-smoking and has breakfast included, an en-suite wet room with a heated towel rail and complimentary toiletries, a double wardrobe and dressing table, tea and coffee facilities and a cool drawer, a smart TV, high-speed Wi-Fi, a hairdryer, iron and ironing board, a safe and USB sockets.

We do not have traditional family rooms. Selected suites take a fold-up bed for a child, up to three people. Travel cots and a baby bath are available on request.

Yes, hypoallergenic bedding is available on request.

Yes, the whole hotel is fully non-smoking.

Breakfast is served from 8am to 10am, with cooked full English options or a self-service continental breakfast.

Yes. Vegetarian, vegan, gluten-free and allergy needs are catered for with advance notice.

We do not serve lunch or dinner to individual guests. Shanklin Old Village and the seafront have plenty of restaurants, and reception is happy to recommend.

Yes, our lounge bar has bifold doors opening onto the outdoor terrace. Happy hour is every day from 5pm to 7pm, with 20% off all drinks.

Yes, every day with 24 hours' notice. It is £25 per person, or £30 per person with prosecco. Book by phone, email or chat.

Coffee and cake Monday to Friday from 10am to 2pm, no booking needed, and open mic night every Monday from 7pm. See our events page for the full line-up.

Small, well-behaved dogs are welcome in selected rooms for £30 per stay. Please mention your dog when you book.

Dogs are welcome in the bedroom, reception and the bar, but not the breakfast room. You can have breakfast with your dog in the bar.

Yes. We provide a welcome pack with treats, a toy and water bowls.

Yes, owners are responsible for any damage. Please see our dog-friendly hotel page for the full detail.

Yes, there is a lift to all floors, with step-free access and wide doors.

Yes, we have dedicated accessible rooms with en-suite wet rooms.

Yes, there is a Blue Badge parking space with a ramp at the front.

Shanklin is a hilly town. Our building is not. Anyone with specific access needs is welcome to call or email before booking so we can describe the room in detail.

The cliff lift down to the beach runs limited hours and is free for over-65s and Blue Badge holders. The town is hilly, so ask us for the easiest routes.

Yes, parking is free and first come first served, with about 12 to 13 spaces at the rear and 3 at the front including a Blue Badge space. There is free on-street parking nearby.

The nearest public EV charging point is on Queen's Road, a short walk from the hotel.

Ferries run from Southampton, Portsmouth and Lymington to the Isle of Wight, then it is a short drive to Shanklin. Foot passengers can also cross to Ryde and take the train or bus. See our getting here page for the routes.

Yes. Blue Badge holders get extra ferry discounts and should tell ferry staff when boarding.

Yes, late arrival is available on request. Please share your ferry times with us in advance so we can be ready to welcome you.

The beach is about a ten-minute walk. Shanklin Old Village and Shanklin Chine are within walking distance.

Yes. With exclusive hire you get sole use of all rooms, the bar, the restaurant space and the facilities. The hotel is closed to the public for your stay and the team is there just for your group. Prices start from £3,995 per night.

Corporate retreats, intimate wedding receptions, birthdays, anniversaries, family gatherings, seminars and small local events. We host receptions only.

Yes, by arrangement. We can offer a cold or hot buffet, afternoon tea, charcuterie and cheese boards, or a sit-down meal.

Smaller private events are secured with a £100 deposit. Full buyouts and bespoke events are planned personally with the team.

Email events@thefigtreehotel.co.uk or call 01983 241 010. We will talk it through with you and plan it together. There is no form to fill in.

Check-in is from 3pm and check-out is by 11am. Early check-in or late check-out can sometimes be arranged in advance.

A government-issued photo ID and a payment card are needed on arrival.

Yes, we can store luggage for early arrivals and late departures.

Yes, high-speed Wi-Fi is free throughout the hotel.

See our hotel policies page for the full details, and our terms and conditions for the booking terms.