An accessible hotel in Shanklin, on the Isle of Wight
We want every guest to feel at ease here. So let us be honest about one thing first: Shanklin is a hilly town. Our building is not. Inside, we have step-free access, a lift to all floors, wide doors and dedicated accessible rooms with en-suite wet rooms.
This page sets out what we offer in plain words, using only what we actually have. If anything here is not clear, or you have a need we have not described, please call or email before you book. We would rather talk it through than have you arrive unsure.
Arriving
There is a Blue Badge parking space with a ramp at the front of the hotel. Parking is free, first come first served, with about 12 to 13 spaces at the rear and 3 at the front including the Blue Badge space. There is also free on-street parking nearby. Step-free access takes you into the building without steps to manage.
Getting around inside
A lift serves all floors, and our doors are wide. The reception, bar and breakfast room are on the ground floor, and the lounge bar has bifold doors that open onto our outdoor terrace.
Your room
We have dedicated accessible rooms with en-suite wet rooms. Every room, accessible or not, includes the same features:
- Breakfast included
- En-suite wet room with heated towel rail and complimentary toiletries
- Double wardrobe and dressing table
- Tea and coffee facilities and a cool drawer
- Smart TV
- High-speed Wi-Fi
- Hairdryer, iron and ironing board
- A safe and USB sockets
Breakfast and dietary needs
Breakfast is included in every rate and served from 8am to 10am, with cooked full English options or a self-service continental breakfast. Vegetarian, vegan, gluten-free and allergy needs are catered for with advance notice. Please tell us about your needs when you book, or call ahead, so we are ready for you.
Out and about
The cliff lift down to the beach runs limited hours and is free for Blue Badge holders and over-65s. The town is hilly, so the easiest routes matter. Ask us at reception and we will point you to the gentlest way to the seafront, the Old Village and Shanklin Chine, all of which are within walking distance. Read more on our things to do in Shanklin page.
Ferries
Blue Badge holders get extra ferry discounts and should tell ferry staff when boarding. Ferries run from Southampton, Portsmouth and Lymington to the Isle of Wight, then it is a short drive to Shanklin. Foot passengers can also cross to Ryde and take the train or bus. See the routes and times on our getting here page. Our team can also arrange discounted ferry crossings for guests who book direct.
Talk to us before you book
Anyone with specific access needs is invited to call or email before booking so we can describe the room in detail. We would rather answer your questions honestly than have you guess.
Call us on 01983 241 010, email reception@thefigtreehotel.co.uk, or use the chat on this page.
Watch how it feels to arrive
Three short, silent films show the journey from the door to the room. Each has a one-line summary below it for anyone who does not press play.
Thirty seconds, silent with captions in the picture: no step at the door, the lift, the room, the wet room and the balcony.
Twenty seconds, silent: is there a lift, and can the bed be made up as a twin.
Forty-five seconds, silent: a short film for guests travelling with a carer.
Your questions answered
Is the hotel step-free throughout?
We have step-free access into the building, a lift to all floors and wide doors. A Blue Badge parking space with a ramp is at the front. Shanklin itself is a hilly town, so ask us for the easiest routes when you arrive.
Do you have accessible rooms?
Yes, we have dedicated accessible rooms with en-suite wet rooms. Every room has the same features, including a smart TV, tea and coffee facilities, high-speed Wi-Fi and a safe. Please call or email before booking so we can describe the room in detail.
Is there disabled parking?
Yes. There is a Blue Badge parking space with a ramp at the front of the hotel. Parking is free and first come first served, with free on-street parking nearby.
Can I get to the beach with a wheelchair or mobility aid?
The cliff lift down to the beach runs limited hours and is free for Blue Badge holders and over-65s. The town is hilly, so please ask us for the easiest routes before you head out.
Do Blue Badge holders get ferry discounts?
Yes. Blue Badge holders get extra ferry discounts and should tell ferry staff when boarding. See our getting here page for the routes, or call us and we will talk you through it.
Can I talk through my needs before I book?
Please do. Call us on 01983 241 010, email reception@thefigtreehotel.co.uk, or use the chat on this page. We will describe the room in detail so you can book with confidence.