Hotel policies
The plain details of staying with us, in short paragraphs. If anything here is unclear, please call or email before you book.
Check-in and check-out
Check-in is from 3pm and check-out is by 11am. Early check-in or late check-out can sometimes be arranged in advance, subject to availability.
Late arrival
Late arrival is available on request. Please share your ferry times with us in advance so we can be ready to welcome you.
ID and payment
A government-issued photo ID and a payment card are needed on arrival.
Luggage storage
We can store luggage for early arrivals and late departures, so you can make the most of your day.
Cancellation
Flexible rates can be cancelled up to 48 hours before arrival. Non-refundable rates are also available. Please check the rate type when you book.
Children, cots and extra beds
We do not have traditional family rooms. Selected suites take a fold-up bed for a child, up to three people. Travel cots and a baby bath are available on request.
Dogs
Small, well-behaved dogs are welcome in selected rooms for £30 per stay. Please mention your dog when you book. Owners are responsible for any damage. See our dog-friendly hotel page for the detail.
Accessibility
We have a lift to all floors, step-free access, wide doors and dedicated accessible rooms with en-suite wet rooms. Anyone with specific access needs is welcome to call or email before booking. See our accessible hotel page.
Smoking
The hotel is fully non-smoking.
Parking
Parking is free and first come first served, with about 12 to 13 spaces at the rear and 3 at the front including a Blue Badge space. There is free on-street parking nearby. The nearest public EV charging point is on Queen's Road, a short walk away.
Wi-Fi
High-speed Wi-Fi is free throughout the hotel.
Breakfast
Breakfast is included in every rate, served from 8am to 10am. Vegetarian, vegan, gluten-free and allergy needs are catered for with advance notice.
Questions?
For anything else, see our FAQ page, or read the full terms and conditions. You can also call us on 01983 241 010 or email reception@thefigtreehotel.co.uk.